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ServiceNow Business Analyst

LEIDIT is seeking a Business Analyst to be part of a growing team doing ServiceNow implementations and application development for a Federal Agency customer in the DC Metropolitan area. Contract provides enterprise support and requires working extensively with multiple stakeholders in support of growing customer requirements.

Skills shall include the following:

  • Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
  • Strong technical foundation and knowledge of the ServiceNow platform.

  • Proficient analysis skill and capability to identify downstream implications. 

  • Exceptional communication skills. 

  • The ability to develop and forge strong relationships and build consensus among competing stakeholders 

  • Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement. 

  • Excellent planning, organizational, and time management skills. 

  • Exceptional requirements elicitation and facilitation skills. 

  • Exceptional analytical and conceptual thinking skills. 

  • In-depth understanding of requirements traceability.

Ability to:

  • Gather critical information from meetings with various stakeholders and produce useful reports.
  • Document the results of business process reviews, develop, and communicate optimization strategies to team members and Management. 
  • Effectively conduct meetings and presentations to share ideas and findings. 
  • Work closely with business clients, technical staff, and management. 

  • Ensure solutions meet business needs and requirements. 

Responsibilities may include the following:

  • Represents project stakeholders throughout planning, development, and release processes. 

  • Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements. 

  • Works with Platform Support Team to develop release estimates. 

  • Supports Platform Support Team in understanding business and test requirements. 

  • Translates technical complexities to project stakeholders, ensuring understanding of design decisions. 

How to apply

Send your resume by email to please include a link to your LinkedIn profile.

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