LEIDIT, the only Elite ServiceNow only provider, is proud to announce that it has officially achieved the ServiceNow Generative AI Certification for NOW Assist IT Service Management (ITSM). As a company dedicated to excellence, we specialize in implementing and optimizing ServiceNow’s platform to streamline IT operations, enhance service delivery, and drive digital transformation. This significant milestone positions LEIDIT as a leader in adopting transformative technologies to deliver innovative and effective solutions.
What is ITSM?
Information Technology Service Management (ITSM) encompasses the management of end-to-end IT service delivery to meet business goals, including the creation, delivery, and support of IT services. ITSM is a widely adopted framework that ensures IT services are aligned with business needs and focuses on the continuous improvement of these services, not just their design or deployment. Examples of ITSM in action include incident management, change management, and service request fulfillment. ITSM enhances productivity, reduces costs, and improves end-user satisfaction.
Importance of Now Assist ITSM
ServiceNow helps employees, customers, agents, and developers work smarter with Now Assist, our out-of-the-box GenAI experiences. Now Assist generates content automatically, including knowledge articles, emails, chats, intelligent search results, and work notes. Now Assist automates routine ITSM processes, freeing up valuable time for IT teams to focus on more strategic initiatives.
Now Assist for ITSM increases requestor self-service, reduces mean-time-to-resolution (MTTR), and lowers total cost of ownership. Key features include Slack integration, knowledge article generation, incident and article search in Service Operations Workspace, change risk assessment, ML solution management, suggested replies for faster resolutions, and chat summary posting to records.
Improve Your IT Services with LEIDIT
With this certification, LEIDIT is uniquely positioned to help your business leverage the full potential of ServiceNow’s generative AI capabilities. Our expertise ensures that you can enhance productivity, improve user experiences, and achieve significant cost savings. This certification underscores LEIDIT’s commitment to staying at the forefront of technological advancements and continuously improving its capabilities to meet the evolving needs of its clients.
