How LEIDIT Elevated Facility Reservations and Visibility with ServiceNow
370 USERS. 10 WEEKS. ONE POWERFUL PLATFORM
In partnership with Arlington County, LEIDIT launched ServiceNow Workplace Service Delivery (WSD). Here's how it made an impact.
Seamless, integrated
scheduling
Rapid deployment
Scalable workspace
management solution
Background
Arlington County, Virginia, provides essential public services and manages extensive facilities for government operations. Previously, the county utilized a custom-built application for reserving spaces, which led to frequent user frustrations. Employees often struggled to identify appropriate spaces based on critical factors such as location, type, and duration, while stakeholders lacked comprehensive visibility into overall reservation patterns and space utilization.
Challenges
Arlington County management aimed to provide employees with a modern, intuitive self-service experience for workplace services.
Leadership sought to replace outdated, fragmented processes with a unified digital solution.
The County wanted to improve efficiency and employee satisfaction while laying the foundation for future scalability and innovation.
Objectives
- Streamline service request management through a unified ServiceNow Workplace Service Delivery (WSD) platform.
- Deliver a seamless, consumer-grade self-service experience for employees to easily access workplace services.
- Centralize and automate service delivery processes to reduce complexity and manual effort.
- Increase transparency through real-time tracking, reporting, and data-driven insights.
- Build a scalable digital foundation to support future workplace innovations.
Our Solution
LEIDIT implemented foundational Workplace Service Delivery (WSD) capabilities within an accelerated timeline of two months, delivering substantial improvements including:
User-friendly Reservation Portal
Developed an intuitive and easy-to-use interface enabling users to quickly identify and reserve spaces based on location, type, and time requirements.
Automated Notifications
Provided automated email notifications detailing reservation information, improving communication and clarity for users and stakeholders.
Supervisory Functionality
Created functionality that allows supervisors to easily reserve spaces on behalf of individual employees or entire teams, streamlining management processes.
Comprehensive Workspace Dashboard
Offered detailed dashboards giving managers and stakeholders clear visibility into ongoing reservation activities and overall space utilization metrics.
Business Value & ROI
The implementation of WSD significantly enhanced workspace reservation management, resulting in measurable improvements such as:
Faster request resolution times and improved employee satisfaction.
Reduction in manual effort and duplicated work through automation.
Centralized data for smarter decision-making and proactive facility management.
Long-term cost savings through efficiency gains and reduced operational overhead.
Conclusion
The Workplace Service Delivery solution successfully went live on August 25, with deployment completed seamlessly and rapid user adoption underway. With its intuitive, user-focused design and robust functionality, Arlington County is now equipped to modernize workspace management, optimize resource utilization, and continue delivering exceptional public services.
Client Feedback
During project meetings, the client shared positive feedback, expressing their satisfaction with LEIDIT’s professionalism and responsiveness. They appreciated the thorough, timely information provided, which facilitated informed decision-making. Additionally, the client indicated interest in exploring future opportunities and engaging LEIDIT for upcoming implementations, underscoring their trust and satisfaction in the partnership.