How LEIDIT Elevated Facility Reservations and Visibility with ServiceNow
370 USERS. 10 WEEKS. ONE POWERFUL PLATFORM
In partnership with Arlington County, LEIDIT launched ServiceNow Workplace Service Delivery (WSD). Here's how it made an impact.
Seamless, integrated
scheduling
Rapid deployment
Scalable workspace
management solution
Background
Arlington County, Virginia, provides essential public services and manages extensive facilities for government operations using a custom-built application for reserving spaces. Arlington County management aimed to deliver a modern, intuitive self-service experience for employees accessing workplace services. The County wanted to boost efficiency and employee satisfaction while building a foundation for scalability and innovation.
Challenges
Employees struggled to find suitable spaces by location, type, and duration, while stakeholders lacked visibility into reservation trends and space use.
Leadership sought to replace outdated, fragmented processes with a unified digital solution.
Objectives
- Streamline service request management through a unified ServiceNow Workplace Service Delivery (WSD) platform.
- Deliver a seamless, consumer-grade self-service experience for employees to easily access workplace services.
- Centralize and automate service delivery processes to reduce complexity and manual effort.
- Increase transparency through real-time tracking, reporting, and data-driven insights.
- Build a scalable digital foundation to support future workplace innovations.
Our Solution
LEIDIT implemented foundational Workplace Service Delivery (WSD) capabilities within an accelerated timeline of two months, delivering substantial improvements including:
User-friendly Reservation Portal
Developed an intuitive and easy-to-use interface enabling users to quickly identify and reserve spaces based on location, type, and time requirements.
Automated Notifications
Provided automated email notifications detailing reservation information, improving communication and clarity for users and stakeholders.
Supervisory Functionality
Created functionality that allows supervisors to easily reserve spaces on behalf of individual employees or entire teams, streamlining management processes.
Comprehensive Workspace Dashboard
Offered detailed dashboards giving managers and stakeholders clear visibility into ongoing reservation activities and overall space utilization metrics.
Business Value & ROI
The implementation of WSD significantly enhanced workspace reservation management, resulting in measurable improvements such as:
Faster request resolution times and improved employee satisfaction.
Reduction in manual effort and duplicated work through automation.
Centralized data for smarter decision-making and proactive facility management.
Long-term cost savings through efficiency gains and reduced operational overhead.
Conclusion
The Workplace Service Delivery solution successfully launched on August 25, with seamless deployment and rapid user adoption. Its intuitive, user-focused design and robust functionality empower Arlington County to modernize workspace management, optimize resource utilization, and enhance public service delivery.
Client Feedback
During project meetings, the client shared positive feedback, expressing their satisfaction with LEIDIT’s professionalism and responsiveness. They appreciated the thorough, timely information provided, which facilitated informed decision-making. Additionally, the client indicated interest in exploring future opportunities and engaging LEIDIT for upcoming implementations, underscoring their trust and satisfaction in the partnership.