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Global IT Asset Visibility with ‘My Assets’ App: A U.S. Federal Agency Success Story

Background

A U.S. federal agency operating in more than 100 locations worldwide, including approximately 20 domestic and 80 international sites, relied on a decentralized IT asset management system. Annual inventories were conducted manually by local IT staff using spreadsheets and in-person verifications. This fragmented approach created challenges in consistency, accuracy, and efficiency.

Challenges

  • Decentralized and unreliable asset tracking
Inventory validation required physical visits to each site, often leading to delays and data inaccuracies. 
  • Labor-intensive processes
Annual inventories were time-consuming, straining limited resources and producing inconsistent records.
  • Lack of real-time visibility
The agency could not easily view or act on asset data across its global footprint, limiting responsiveness and strategic planning.

Objectives

To transform asset management operations, the agency set out to:
  • Increase data accuracy across all global locations
  • Reduce time and labor required for physical inventories
  • Enable a scalable system to support global infrastructure

Our Solution

LEIDIT introduced the MyAssets Application through a phased, user-informed approach.
  • Pilot program
An initial email campaign targeted a sample group to test the application, collect asset data, and gather feedback to refine the process.
  • Training and preparation
LEIDIT led sessions with the agency’s administrative team to ensure readiness for broader adoption.
  • Feedback collection
Insight from pilot users helped improve the messaging and streamline the asset collection process.
  • Global Deployment
Following the successful pilot, LEIDIT rolled out MyAssets across the agency’s worldwide network. More than 31,000 previously unreported assets were identified through contributions from over 12,000 users across 100 international and domestic locations. The rollout demonstrated the platform’s scalability and operational impact.

Business Value and ROI

  • Global Deployment
Asset visibility and data reliability improved across a distributed network.
  • Reduced operational burden
Automated collection and digital workflows minimized resource strain.
  • User-driven success
High participation reflected the system’s ease of use and effectiveness.
  • Better strategic planning
Centralized data improved lifecycle forecasting and accountability.

Conclusion

LEIDIT enabled a full transformation of the agency’s global IT asset management. The MyAssets deployment introduced digital visibility, streamlined processes, and scalable infrastructure for more than 100 locations. By combining technology, training, and user-centered design, the agency now operates with greater accuracy, reduced manual effort, and improved strategic control.