Missed the ServiceNow Put AI to Work Summit in Washington, D.C.?
No worries, LEIDIT has you covered.
A single platform with AI embedded makes everything simpler, and that is where ServiceNow comes in. ServiceNow unifies departments, breaks down silos, and integrates with the systems you are already using. One of the most important messages was that AI is only as powerful as the platform it is built into.
Instead of isolated tools or separate clouds, the ServiceNow AI Platform is built on a strong foundation of system → cloud → AI + data + workflows → industry.
ServiceNow Capabilities That Stood Out:
AI Agent Orchestrator
AI agents can act as your personal assistants, powered by knowledge articles, automations, and information sources that provide a toolbox at your fingertips. The Orchestrator brings all of them together in one central location, like an AI control tower, so they can work across departments, systems, and workflows in harmony. Fueled by data and designed to operate smoothly, these agents make processes efficient and reduce the need for manual work.
Core Business Suite
The Core Business Suite is the place where employees can quickly find answers and get support across IT, HR, Procurement, and more. It serves as a one stop shop that connects employees, suppliers, systems, and data, while also tracking performance metrics such as response and resolution times to help improve processes. For example, when using Now Assist to schedule a training session, the AI agent can check calendars, meeting room availability, and PTO schedules both inside and outside ServiceNow before making a recommendation. The suite is also omnichannel, which means requests can be made through tools like Teams without breaking the workflow.
Customer Success Management Workspace
The Customer Success Management Workspace is designed to anticipate customer needs by detecting risk signals before they occur. It helps teams resolve issues faster and makes customer interactions smoother, even when challenges are complex. By providing tactical next steps that are directly tied to business outcomes, the workspace creates blueprints for growth and helps organizations build stronger, long term customer relationships.
Service Operations Workspace
The Service Operations Workspace allows teams to cut through the noise and focus on what matters most. AI agents filter out unnecessary alerts and reduce disruptions while providing self service and no code options to act quickly. It also ensures accuracy by keeping the CMDB synchronized with real time network data. This not only reduces downtime but also helps organizations scale their operations smoothly and with confidence.
Why it Matters
What once took weeks of back and forth can now be completed with a single click. ServiceNow eliminates manual bottlenecks, speeds up workflows, and gives teams more time to focus on meaningful work that drives growth.
Contact LEIDIT today and we can help make this a reality.
