Client Background
U.S. Federal Agency · ServiceNow ITSM
Commodity Futures Trading Commission (CFTC)
U.S. Federal Agency · 5 sites · 9,000+ IT Assets · ServiceNow ITSM
The Commodity Futures Trading Commission (CFTC) is a U.S. federal agency responsible for regulating the derivatives markets, including futures, swaps, and options. As part of a broader effort to modernize IT operations and improve audit readiness, CFTC sought to transform its agency-wide asset inventory and validation process.
An Outdated Process Demanding Change
CFTC’s existing inventory process relied on outdated scanning tools and manual workflows — creating inefficiencies, delays, and data blind spots.
Challenge 01
No Real-Time Visibility
Asset updates took hours or days to reflect in the system, leading to data inconsistencies and operational friction across teams.
Challenge 02
Slow Manual Scanning Workflow
Outdated handheld scanners required exporting and importing data between systems, averaging 3.1 minutes per asset — far too slow at scale.
Challenge 03
Limited Field Team Capability
Field and remote teams had limited ability to validate assets quickly or accurately, hampering multi-site coordination.
Challenge 04
Stale Assignment Records
IT struggled to maintain up-to-date assignments across users, rooms, and locations — creating audit risk and utilization blind spots.
Objectives
What Success Looked Like
CFTC defined five clear goals for the engagement — each tied directly to audit readiness and operational efficiency.
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Fulfill the contractual requirement to complete a comprehensive enterprise asset inventory by September 30, 2025 -
Execute the inventory efficiently across multiple sites within a compressed post-approval timeline -
Minimize staff disruption by making the process quick and user-friendly -
Cross-reference inventory data with CFTC’s Enterprise Asset Management System (EAMS) -
Identify and update asset records to improve accuracy and utilization
ServiceNow-Native. Zero Extra Licensing.
LEIDIT delivered a ServiceNow-native solution built around automation, accuracy, and minimal user disruption — implemented within CFTC’s existing environment, requiring no additional licensing or funding.
MobileScan App
A barcode-enabled mobile app reduced scan time from 3.1 minutes to under 30 seconds per asset — an 81% efficiency gain requiring minimal setup and training.
EAMS Reconciliation
Inventory data was matched against room- and user-level records in CFTC’s EAMS — enabling real-time updates, data cleanup, and identification of underutilized assets.
Field Team Coordination
A rotating LEIDIT team traveled across five sites — Washington DC HQ (10 floors), Chicago, New York, Kansas City, and Germantown — maintaining daily tracking ahead of schedule.
Remote Asset Validation Portal
A self-service portal for remote device validation, built in ServiceNow. Empowers remote users to confirm assigned assets securely with minimal overhead.
Measurable Impact, Real Results
81%
Faster Scanning
9K+
Assets Validated
5
Sites in 30 Days
66%
Timeline Reduction
Timeline Cut by Two-Thirds
Completed in just one month, down from a prior three-month cycle.
81% Faster Scanning
Device validation reduced from 3.1 minutes to 36 seconds per asset.
Minimal Staff Disruption
Most users were only engaged for a few minutes, preserving productivity.
Real-Time Visibility
Dashboards and system integrations provided ongoing insight for IT, compliance, and leadership.
Optimized Asset Utilization
EAMS updates surfaced unused or outdated assets for reallocation or decommissioning.
High-Confidence Inventory
Proven across five major locations and 9,000+ IT assets, setting the stage for repeatable future cycles.
A New Agency Benchmark
Through barcode/serial number-enabled scanning, real-time dashboards, and integration with EAMS, LEIDIT enabled CFTC to validate over 9,000 assets across five locations in just one month — ahead of schedule. The engagement set a new agency benchmark for inventory efficiency, audit readiness, and lifecycle optimization.
Want to Achieve Similar Efficiency?
See how MyAssets can transform your agency’s inventory process — available directly on the ServiceNow Store, or book a personalized walkthrough with our team.
