Enterprise Asset Management Overhaul for a U.S. Federal Agency

Case Study IT Asset Management ServiceNow

MyAssets — Federal Success Story

Global IT Asset Visibility
for a U.S. Federal Agency

A highly decentralized U.S. Federal Agency operating across 100+ global locations replaced a costly, manual wall-to-wall inventory process with LEIDIT's MyAssets application — achieving real-time asset visibility at scale.

U.S. Federal Government Agency 100+ global locations · 12,000+ users · ServiceNow ITSM

31K+ Previously unreported assets identified

12K+ Users across multiple countries

100+ Global locations deployed

0 Physical site visits required

Background

A Global Agency.
A Manual Problem.

The U.S. Federal Agency operates across more than 100 locations globally — about 20 within the U.S. and 80 overseas. Traditionally, the agency relied on a highly decentralized IT asset management system built entirely on manual processes and physical site inspections.

Each remote location was required to conduct a wall-to-wall asset inventory annually — a task managed by local IT specialists and marked by significant logistical challenges, high costs, and unreliable data quality.

Additionally, the agency was performing ServiceNow platform upgrades taking between 4–6 months each cycle, further burdened by poor governance, insufficient planning, and process complexity.

Objectives

What the Agency
Needed to Achieve

Enhance Data Accuracy

Improve the accuracy and reliability of asset data across all 100+ locations globally.
Increase Efficiency

Reduce the time and labor costs associated with physical inventories and annual site visits.
Support Global Operations

Implement a scalable system capable of tracking assets across domestic and international sites simultaneously.

Three Core Challenges

What Was Holding the Agency Back

Challenge 01

Decentralized & Unreliable Asset Management

The existing system necessitated physical visits to each location for asset verification — leading to inefficiencies, errors, and data that was out of date before the process was complete.

Challenge 02

Labor-Intensive Inventory Processes

The annual physical inventory was cumbersome and time-consuming, straining resources and often producing incomplete or outdated data that couldn't be trusted for decision-making.

Challenge 03

Lack of Real-Time Data

The manual process impeded the agency's ability to obtain real-time updates on asset status — crucial for effective management across a global, distributed workforce.

The Solution

MyAssets Application
Deployed Globally

LEIDIT initiated a structured pilot program to integrate the MyAssets Application, starting with a targeted email campaign to a select user group. This phase gathered initial asset data and user feedback to refine the full deployment process.

Training & Preparation

Conducted dedicated training sessions for the client's administrative team to ensure they were fully prepared to support the application and ongoing data collection process.

Feedback-Driven Refinement

Pilot user feedback was collected and used to fine-tune both the email campaign and the overall asset collection process — before full-scale global rollout.

Global Network Deployment

Following the successful pilot, LEIDIT facilitated a full rollout across the agency's global network — covering both domestic and international locations simultaneously.

Pilot Phase

3-Phase

Structured rollout: Email campaign pilot → Feedback collection and refinement → Full global deployment across 100+ locations.

Deployment Approach

Email Campaign Pilot

Targeted select user group to gather baseline data

Refine & Optimize

User feedback integrated into process improvements

Global Rollout

12,000+ users across 100+ locations worldwide

Significant Outcomes

The Results Speak for Themselves

Real numbers from a live federal deployment — not estimates, not projections.

31K+

Assets Identified

Previously unreported assets discovered through the deployment

12K+

Active Users

Employees participating across multiple countries globally

100+

Locations Covered

Domestic and international sites fully onboarded

Site Visits Needed

Zero physical travel required for the entire inventory process

Massive Scale, Zero Travel

The agency deployed across its entire global network — including 80+ overseas locations — without a single physical site visit. The entire inventory was completed remotely through the MyAssets app.

Real-Time Asset Intelligence

The agency now maintains a trusted, real-time asset database across all locations — replacing years of unreliable manual data with a system employees and leadership can actually rely on.

A Successful Transformation — At Global Scale

By integrating advanced technology with strategic planning and a focus on stakeholder collaboration, this project achieved significant improvements in efficiency, data accuracy, and global operational support. The MyAssets Application transformed what was once a costly, manual, travel-heavy process into a scalable, digital-first system that empowers employees to take ownership of their own asset data — anywhere in the world.