Delivering Custom CPQ Solutions on ServiceNow
Background
A leading international IT solutions provider partnered with ServiceNow to modernize its configure, price, and quote (CPQ) operations. The company’s existing spreadsheet-based workflow was no longer scalable. A custom solution was required to address the complexity of their bid management, quote generation, and contract negotiation processes. What began as a single CPQ tool evolved into three integrated applications built to support enterprise-wide automation.
Challenges
The project presented a fast-paced, high-stakes environment shaped by several critical challenges:
LEIDIT’s developer became the sole lead on the bid management solution after an unexpected resource shift
Early planning phases lacked technical input, leading to mid-project adjustments and rework
The team had to develop and integrate three applications simultaneously on tight timelines
International coordination required seamless collaboration across multiple time zones and external partners
Objectives
The partnership aimed to:
- Deliver a complete, end-to-end solution to manage bid generation, administration, and contract negotiation
- Replace STC’s spreadsheet-based process with an automated, scalable ServiceNow solution
- Coordinate delivery across international teams and ensure seamless integration between the three applications
Our Solution
LEIDIT partnered with RAQMEA and ServiceNow to build a tailored CPQ solution using ServiceNow App Engine Studio and UI Builder.
Developed and deployed core features for all three applications under compressed schedules.
Pivoted project priorities through agile sprints to accommodate evolving requirements.
Facilitated cross-functional collaboration through Jira, Microsoft Teams, and Slack .
Delivered smooth knowledge transfer to support long-term continuity and ownership
Business Value and ROI
This global effort resulted in meaningful gains across both delivery and strategic dimensions:
Replaced manual bid and quote workflows with a structured, automated platform
Increased efficiency and transparency across the CPQ lifecycle
Enabled the client’s partner organization to secure its first major contract, backed by LEIDIT’s delivery excellence
Strengthened LEIDIT’s international footprint and established its credibility as a trusted ServiceNow partner for complex global initiatives
Conclusion
This project illustrates LEIDIT’s ability to lead and deliver under pressure in a rapidly shifting, globally distributed environment. From custom development to cross-border coordination, the engagement demonstrates the power of agile execution and strategic partnership in creating scalable solutions that unlock long-term value.