DRIVING NEXT-GENERATION CPQ SOLUTIONS THROUGH GLOBAL PARTNERSHIP
Background
A leading international IT solutions provider partnered with ServiceNow to modernize and transform its configure, price, and quote (CPQ) operations. The company’s existing manual, spreadsheet-based workflow had become unsustainable and limited scalability. A custom, enterprise-grade solution was needed to address the complexity of bid management, quote generation, and contract negotiation processes. What began as a single CPQ tool evolved into a next-generation, multi-application ecosystem built to support enterprise-wide automation and visibility.
Challenges
The project unfolded in a fast-paced, high-stakes global environment, defined by several key challenges:
LEIDIT’s developer assumed full ownership of the bid management solution after an unexpected resource shift.
Early planning phases lacked sufficient technical alignment, requiring mid-project adjustments and rework.
The team had to design, develop, and integrate three applications simultaneously under tight delivery timelines.
Global collaboration demanded round-the-clock coordination across multiple time zones and partner teams.
Objectives
The partnership aimed to:
- Deliver a comprehensive, end-to-end CPQ solution to manage bid generation, administration, and contract negotiation.
- Replace the client’s spreadsheet-based process with an automated, scalable ServiceNow platform.
- Unify international delivery efforts and ensure seamless integration between the three ServiceNow applications.
Our Solution
LEIDIT partnered with RAQMEA and ServiceNow to design and deliver a next-generation CPQ solution built on ServiceNow App Engine Studio and UI Builder.
Developed, tested, and deployed core features across three integrated applications under aggressive global schedules.
Leveraged agile sprints to pivot priorities in response to evolving business needs.
Enabled real-time cross-functional collaboration through Jira, Microsoft Teams, and Slack.
Facilitated smooth handoff and knowledge transfer to ensure continuity and long-term ownership for the client.
Business Value and ROI
This global initiative delivered a next-generation CPQ platform that replaced manual workflows with automated, intelligent, and scalable processes.
Increased efficiency, accuracy, and transparency across the CPQ lifecycle.
Eliminated dependency on spreadsheets, reducing manual rework and approval delays.
Empowered the client’s partner organization to secure its first major contract, supported by LEIDIT’s delivery excellence.
Expanded LEIDIT’s global footprint and strengthened its credibility as a trusted ServiceNow partner for complex, cross-border implementations.
Conclusion
This project showcases LEIDIT’s ability to lead complex international delivery under pressure and evolving requirements.
From custom development to global coordination, the engagement demonstrates how strategic partnership and next-generation ServiceNow innovation drive scalable, lasting business value.