Enterprise Asset Management Overhaul for a U.S. Federal Agency
Background
A major U.S. federal agency headquartered in Washington, D.C. managed IT and non-IT hardware assets across more than 100 global locations. Historically, it relied on decentralized manual processes, spreadsheets, and physical site inspections. Each remote office conducted its own wall-to-wall inventory annually, creating significant operational inefficiencies and logistical challenges.
Challenges
The agency faced several critical barriers to effective asset management:
- Improve data accuracy and accessibility across the organization
- Reduce the time and resource burden of annual inventory efforts
- Implement a scalable system that could support operations at a global scale
Objectives
To transform asset management operations, the agency set out to:
- Increase data accuracy across all global locations
- Reduce time and labor required for physical inventories
- Enable a scalable system to support global infrastructure
Our Solution
LEIDIT introduced a pilot program to roll out Enterprise Asset Management (EAM), starting with a single team to validate the process and refine the system.
- The agency’s administrative team received hands-on training to support the rollout and ongoing data management
- A user-targeted email campaign gathered feedback that shaped refinements to the application and process
- After a successful pilot, LEIDIT led a phased global deployment of EAM across all agency locations
Business Value and ROI
The engagement produced significant operational and strategic benefits:
- Reduced costs by minimizing redundant labor and inefficient manual tracking
- Improved accuracy and reliability of asset data across more than 100 locations
- Strengthened operational efficiency through centralized processes and reporting
- Enhanced visibility that supported global oversight and long-term planning
- Provided a scalable foundation for future asset lifecycle management efforts