Client Background
U.S. Federal Agency · Global Operations · ServiceNow EAMA major U.S. federal agency headquartered in Washington, D.C. managed IT and non-IT hardware assets across more than 100 global locations. Historically, it relied on decentralized manual processes, spreadsheets, and physical site inspections — with each remote office conducting its own wall-to-wall inventory annually, creating significant operational inefficiencies and logistical challenges.
A Manual Process Built for a Different Era
Decentralized, paper-heavy inventory processes across 100+ global locations were creating data blind spots, resource waste, and a growing inability to scale.
Objectives
What Transformation Looked Like-
Increase data accuracy across all global locations with a centralized, trusted system of record
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Reduce the time and labor required for physical inventories across 100+ global sites
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Enable a scalable system to support current and future global infrastructure growth
Pilot-First. Then Global.
LEIDIT introduced a structured, phased approach — validating the process with a single team before scaling to 100+ global locations through a carefully managed deployment.
LEIDIT introduced a pilot program to roll out Enterprise Asset Management (EAM), starting with a single team to validate the process and refine the system before any broader commitment. This de-risked the deployment and gave both teams confidence in the approach.
The agency's administrative team received hands-on training to support the rollout and ongoing data management. A user-targeted email campaign gathered real feedback that shaped refinements to the application and process — ensuring the final system was built around how people actually worked.
After a successful pilot, LEIDIT led a phased global deployment of EAM across all agency locations. The structured rollout ensured consistent adoption, minimal disruption, and a reliable centralized system of record from day one.
Operational Benefits Across Every Location
The engagement produced significant operational and strategic benefits — from cost reduction to real-time global visibility.
By leveraging ServiceNow's enterprise platform, LEIDIT successfully transformed the agency's non-IT asset management process into a centralized, modern solution. The agency now benefits from consistent data, real-time visibility, and reduced operational overhead — reflecting LEIDIT's ability to deliver tailored ServiceNow solutions that unlock global efficiency and long-term scalability for federal partners.
See What MyAssets Can Do For Your Agency
From pilot to global deployment — LEIDIT delivers ServiceNow EAM solutions that scale. Book a walkthrough with our team or explore MyAssets on the ServiceNow Store.
