Client Background
U.S. Federal Agency · 100+ Global Locations · MyAssets AppA U.S. federal agency operating in more than 100 locations worldwide — approximately 20 domestic and 80 international sites — relied on a decentralized IT asset management system. Annual inventories were conducted manually by local IT staff using spreadsheets and in-person verifications. This fragmented approach created persistent challenges in consistency, accuracy, and efficiency.
A Fragmented System Across 100+ Sites
Manual, siloed processes made it impossible to maintain accurate asset data across a sprawling global footprint.
Objectives
Defining What Transformation Looked Like-
Increase data accuracy across all global locations with a single, centralized system of record
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Reduce the time and labor required for physical inventories across 100+ worldwide sites
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Enable a scalable platform capable of supporting a growing global infrastructure long-term
Introducing MyAssets — A Phased Global Rollout
LEIDIT introduced the MyAssets Application through a structured, user-informed approach — starting with a pilot and scaling to the entire global network.
An initial email campaign targeted a sample group to test the MyAssets application, collect asset data, and gather real-world feedback. This validated the process and refined the system before any broader commitment — de-risking the global rollout.
LEIDIT led hands-on training sessions with the agency's administrative team to ensure readiness for broader adoption. Insight from pilot users informed improvements to messaging and streamlined the asset collection process before full launch.
Following the successful pilot, LEIDIT rolled out MyAssets across the agency's worldwide network — spanning all domestic and international locations. The results were immediate and measurable.
More than 31,000 previously unreported assets were identified through contributions from over 12,000 users across 100 international and domestic locations — demonstrating both the scale of the hidden data problem and the platform's ability to surface it quickly.
Real Impact, At Global Scale
The MyAssets deployment produced immediate, tangible improvements across the agency's entire asset management operation.
LEIDIT enabled a full transformation of the agency's global IT asset management. The MyAssets deployment introduced digital visibility, streamlined processes, and scalable infrastructure for more than 100 locations. By combining technology, training, and user-centered design, the agency now operates with greater accuracy, reduced manual effort, and improved strategic control.
See What MyAssets Can Do For Your Agency
From pilot to global deployment — LEIDIT delivers MyAssets rollouts that scale. Book a personalized walkthrough or explore MyAssets on the ServiceNow Store today.
