A Critical Process
Held Back by Manual Effort
Air Force Reserve Command (AFRC) relies on a recurring fiscal reporting process to support funding distribution and financial decision-making for the Accelerated Mission Readiness Training (AMRT) program. The report plays a critical role in ensuring accurate allocation of funds — making both timeliness and accuracy essential.
Because the report is executed multiple times each month and used as a key operational input, inefficiencies in the process had a direct and ongoing impact on staff workload and confidence in the data.
The Process
5 Hours
Per report cycle — manual review of ~100 line items across multiple systems with no integration.
The Impact
Monthly
Report executed multiple times per month — every inefficiency compounded continuously.
Four Problems That
Demanded a New Approach
The previous process for producing the AMRT fiscal report was manual, time-intensive, and error-prone — with no path to scale.
Challenge 01
Excessive Time on Repetitive Work
Each report cycle consumed up to 5 hours of staff time — handling data from multiple systems and manually reconciling ~100 line items.
Challenge 02
High Risk of Human Error
Despite extensive manual review, errors still occurred — producing inconsistent outputs and eroding confidence in the data.
Challenge 03
Limited Capacity for Higher-Value Work
Staff time consumed by reporting left little room for strategic analysis or higher-priority financial operations work.
Challenge 04
No Path to Scale
As reporting demands grew, the manual process offered no scalability — every additional cycle simply added more hours.
ServiceNow Automation —
From 5 Hours to Under 1 Minute
In partnership with ServiceNow, LEIDIT worked closely with AFRC to analyze the existing workflow and design a more efficient reporting process from the ground up.
Before: Manual Process
Up to 5 hours per report cycle
Manual review of ~100 line items
Multiple systems, no integration
Error-prone despite extensive review
After: ServiceNow Automation
Under 1 minute per report cycle
Automated validation, zero manual review
Single integrated ServiceNow workflow
Zero funding errors since deployment
Automated Reporting Engine
Replaced the Excel-driven manual workflow with a streamlined ServiceNow-based reporting solution — generating the full report in under one minute.
Built-in Validation
Immediate error identification and remediation — any discrepancies are surfaced and flagged instantly, replacing hours of manual line-by-line review.
Single Integrated Workflow
Eliminated the multi-system manual process — all reporting now runs through a single, integrated ServiceNow workflow that is fully scalable and repeatable.
Immediate, Measurable Impact
The impact of LEIDIT’s ServiceNow automation was immediate and measurable. AFRC now has a dependable, repeatable fiscal reporting process.
195
Hours Saved Annually
Report time reduced from up to 5 hours to under 1 minute per cycle
98%+
Reduction in Manual Effort
Eliminated manual validation of ~100 line items per reporting cycle
$9,750
Annual Labor Savings
Estimated annual savings from staff time recovered across all cycles
0
Funding Errors
Built-in ServiceNow validation has produced zero errors since deployment
“By automating a manual and time-consuming process through ServiceNow, LEIDIT enabled AFRC to significantly improve efficiency and reporting reliability — providing a dependable foundation for ongoing financial reporting and future process optimization.”
LEIDIT — AFRC Engagement
A Foundation for the Future
The AFRC engagement demonstrates what becomes possible when manual government processes are reimagined on the Now Platform. What once required hours of careful human effort now runs reliably in under a minute — with built-in accuracy and a scalable foundation for future reporting needs. LEIDIT’s deep understanding of both federal operations and ServiceNow’s automation capabilities enabled a solution that delivers immediate ROI while positioning AFRC for continued efficiency gains as their reporting requirements evolve.
