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LEIDIT Successfully Implements ServiceNow Security Operations Module for HHS Operating Division of CMS

May 25, 2021

Baltimore, MD – LEIDIT, a leading IT consulting firm and ServiceNow Elite Partner, has announced the successful implementation of ServiceNow Security Operations module for the HHS Operating Division of CMS. The project focused on the Incident Response (IR) and Breach Response Support Task Area and aimed to mature the incident and breach response functions provided to CMS stakeholders.

Using a hybrid project methodology with a fully lean and Agile approach, LEIDIT defined the MVP and provided the solution in less than two months. They developed and maintained a schedule of deliverables with the ISPG-approved timeline, a portfolio containing all process mapping and requirements analysis work performed, and breach and IR training material. LEIDIT also maintained a breach response workflow in ServiceNow that provided visibility and knowledge management to breach response stakeholders.

The successful implementation of the ServiceNow Security Operations module for the HHS Operating Division of CMS resulted in significant benefits for CMS. Through Security Incident Response (SIR), CMS could prioritize high-impact threats in real-time and at an appropriate scale while concurrently increasing effective envy and effectiveness of security processes. LEIDIT’s work included the development of playbooks to automate security incident response playbooks and integration of other implemented systems such as Splunk.

This successful implementation is a testament to LEIDIT’s expertise in ServiceNow modules and its commitment to providing top-quality IT consulting services to its clients. The company’s lean and Agile approach, combined with its expertise, has resulted in significant benefits for CMS stakeholders, and they continue to deliver exceptional results for their clients.


LEIDIT is a trusted provider of ServiceNow solutions and is recognized as an elite partner, small, disadvantaged business, and 8(a) SBA accredited company. Leveraging their vast knowledge and access to the latest ServiceNow features and updates, LEIDIT’s team of experts delivers innovative and customized services to revolutionize how organizations operate. They are committed to delivering exceptional value through digital and technological innovation, helping organizations unlock the full potential of their ServiceNow solutions. To learn more about LEIDIT and its dedication to delivering innovative ServiceNow solutions, please visit their website at

For more information please contact:
Communications & Media Office
LEIDIT +1(202)880-5115

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