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By LEIDIT Β· ServiceNow Native
MyAssets

Asset Management
Reimagined.

Stop chasing spreadsheets. MyAssets replaces unreliable manual inventory with a digital-first, employee-driven validation process β€” built natively on ServiceNow and proven across 100+ global locations.

+86%
Inventory accuracy improvement
31K+
Assets validated in under 4 weeks
$100K+
Annual cost savings realized
100+
Global locations deployed
Explore
Platform capabilities

Everything Built for
Real-World Asset Management

Four powerful modules that work together to give IT teams and employees a complete, accurate picture of every asset.

Personalized Employee Dashboard

Every employee gets a personal view of their assigned IT assets β€” and the power to validate, dispute, or report issues in one tap.

  • Verify and certify assigned assets instantly
  • Raise disputes directly from the portal
  • Report unlisted or missing devices
  • Works on desktop, tablet and mobile
Efficient & Inclusive Asset Tracking

Get a bird's-eye view of all assets categorized by user, department, or location β€” and launch validation campaigns across the entire organization or targeted groups.

  • Filter by user, department or location
  • Contact employees directly from the app
  • Launch org-wide or group validation kickoffs
  • Real-time status across all sites
User-Friendly Dispute Tracking

Any asset dispute raised by an employee is automatically captured and routed to the right admin β€” with full tracking, resolution tools, and direct contact built in.

  • Centralized dispute queue for admins
  • Resolve, re-assign or contact in one place
  • Full audit trail for every dispute
  • Automatic status notifications
Asset Admins Comprehensive Overview

A central command dashboard with customizable charts and widgets β€” monitor certified assets, pending validations, and disputes at a glance across your entire inventory.

  • Certified vs. disputed trend charts
  • Customizable widgets and filters
  • Export-ready reports for audits
  • Real-time accuracy metrics

The Leading Asset Management App for Complex Environments

MyAssets extends ServiceNow with advanced tracking, custom workflows, and full lifecycle visibility for IT and non-IT assets. Trusted by organizations managing tens of thousands of assets globally.

Multi-Device ExperienceFull visibility across desktop, tablet & mobile
Personalized Employee DashboardSee & validate your assigned IT assets
Asset ValidationMobile-first validation for field teams
Analytics & ReportingTrack certified vs. disputed assets over time
ServiceNow Mobile AgentScan & update assets from any mobile device
Full platform overview

Everything You Need β€”
In One Platform

Five powerful modules that cover the complete asset lifecycle β€” from employee validation to admin reporting and field scanning.
Click any module to explore

Employee Dashboard
Employee Dashboard
Verify, certify, or dispute assigned assets from a personal view
Employee-facing
Validation Kickoff
Validation Kickoff
Launch org-wide or group-targeted validation campaigns instantly
Admin control
Analytics Dashboard
Analytics Dashboard
Real-time certified vs. disputed asset trends and full reporting
Reporting hub
Disputed Assets
Dispute Tracking
Review, resolve, and contact employees on all disputed assets
Resolution center
Mobile Agent
Mobile Agent
Scan and update assets in the field from any mobile device
Field-ready
MyAssets preview
MyAssets β€” Field Validation

Scan Any Asset.
Validate in Seconds.

Field teams and IT staff scan any asset tag with their phone. MyAssets cross-references your entire inventory in real time and logs the validation β€” no spreadsheets, no manual entry.

Any Asset Tag β€” Barcode, QR or NFC
Works with all standard tag formats already in use across your organization. No hardware changes required.
Real-Time Inventory Lookup
Instant cross-reference against your ServiceNow CMDB. Certification status, assignment, and history β€” all available in the field.
Automatic Audit Trail
Every scan is timestamped and logged β€” creating an unbroken chain of custody for compliance and audit readiness.
MY ASSETS
Asset Validation
Scan Asset Tag
Position tag within frame
Asset Validated
Asset ID IT-2024-1847
Device MacBook Pro 16"
Assigned to J. Smith
Status Certified βœ“
Scan tag
Verify inventory
Logged & confirmed
MyAssets β€” Employee Dashboard

Every Employee Knows
What's Assigned to Them.

MyAssets gives every employee a personalized view of their assigned IT equipment. Validate, dispute, or report missing assets β€” all in a single tap, directly from their phone.

MY ASSETS
Welcome, John Smith
Financial Office Β· Washington D.C.
My Assets (3)
MacBook Pro 16"
SN: M0DNTX9
Needs Validation
iPhone 15 Pro
SN: U76S3HKDGF
Certified
Dell Monitor 27"
SN: DM27-00412
Needs Validation
My Assets
MacBook Pro 16"
Serial: M0DNTX9 Β· IT-2024-1847
Category PC / Workstation
Assigned Jan 15, 2024
Department Financial Office
Do you have this asset?
Asset Confirmed
Device MacBook Pro 16"
Validated by John Smith
Status Certified βœ“
1 asset remaining to validate
Personalized Dashboard Per Employee
Each employee sees only their assigned assets β€” no noise, no confusion. A clear list with validation status at a glance.
One-Tap Confirm or Dispute
Employees confirm possession or raise a dispute in a single tap. No forms, no emails, no calls to IT β€” just an instant logged action.
Deadline Reminders & Notifications
Automated notifications remind employees to complete validation before audit deadlines β€” driving up completion rates without IT chasing anyone.
View assigned assets
Tap to validate
Confirmed & logged
See it in action

MyAssets Demo 2026

Watch a full walkthrough of the MyAssets platform β€” employee dashboard, admin controls, validation workflow, and mobile agent β€” in under 5 minutes.

Captions available
Under 5 minutes
Built on ServiceNow
Real-world case study

A Leading Federal Agency
Needed a Better Way

A major U.S. federal agency operating across more than 100 global locations β€” 20 domestic, 80+ overseas β€” had a critical problem: their IT asset inventory was built entirely on manual processes and required physical site visits to update.

Every year, Mission Systems Managers had to physically travel to remote sites worldwide to conduct wall-to-wall inventory counts. The process was expensive, exhausting, and produced data that was out of date before the ink was dry.

U.S. Federal Government Agency 100+ global locations Β· 12,000+ employees Β· ServiceNow ITSM
Federal agency asset management challenges
Three Challenges That Demanded a New Approach
The agency's existing process was failing on every front.
Challenge 01
Unreliable Manual IT Asset Management
The agency relied on a highly decentralized asset inventory built with manual processes. Data accuracy was below 50% β€” nobody trusted the numbers.
Challenge 02
Costly Annual On-Site Inventory
A traditional wall-to-wall inventory was conducted every year, requiring Mission Systems Managers to physically visit every location β€” including 80+ overseas sites.
Challenge 03
Employees Cut Out of the Process
Employees had no way to verify, dispute, or report on their own equipment. Asset data became stale the moment someone moved desks or started remote work.
Implementation approach

How LEIDIT Delivered Results in Weeks

A structured three-phase rollout that went from strategy to 31,000 validated assets across a global workforce β€” all in less than four weeks.

1
Phase One
Prepare
Define target sites, map outcomes, and train the admin team β€” before a single employee sees the app.
2
Phase Two
Pilot
Validate the process with a small group. Refine the campaign and collection flow before full deployment.
3
Phase Three
Implement
Deploy globally to 12,000+ users. 31,000+ assets collected with an 86% response rate β€” in under 4 weeks.
Phase 1 β€” Prepare
Define target sites and organizational scope
Configure email campaign templates and notifications
Train admin team on data collection workflows
Establish desired outcomes and success metrics
Phase 2 β€” Pilot
Select a representative small user group for testing
Validate the end-to-end validation process
Collect feedback and refine the email campaign
Tune collection flow before global rollout
Phase 3 β€” Implement Β· Results
Global deployment across 12,000+ employees
100+ locations covered in under 4 weeks
See the full results
86%
Inventory Accuracy
31K+
Assets Validated
$100K+
Cost Savings
100%
Travel Eliminated
31,000+ assets validated. 86% employee response rate. Under 4 weeks.
From kickoff to global deployment β€” the entire implementation was completed in less than one month, without disrupting daily operations or requiring a single physical site visit.
Measured outcomes

The Results Speak for Themselves

Real numbers from a real federal deployment β€” not estimates, not projections. These are the outcomes the agency achieved within the first year.

86%
Inventory Accuracy
Up from less than 50% β€” across 12,000+ employees globally
31K+
Assets Validated
Previously unreported assets collected in under 4 weeks
$100K+
Annual Cost Savings
Travel and labor costs eliminated by moving to remote validation
100%
Travel Eliminated
Zero physical site visits required for annual inventory
2 Full FTEs of Manual Effort Reduced
The agency reallocated two full-time employees previously dedicated to manual inventory β€” freeing them for higher-value work.
Highly Accurate Global Asset Database
The agency now maintains a real-time, trusted asset inventory across 100+ locations β€” with a level of accuracy not seen in years.
Customer voices

What Agencies Say About
MyAssets

This app was a lifesaver during forced telework, and continues to be a big part of our annual inventory process in the new world of remote work and hotelling. There is nothing better than a user validating possession of their own assets in real-time, wherever they are. It is a permanent part of our toolkit for sure.
MS
Mission Systems Manager
U.S. Federal Government Agency
With MyAssets being deployed and leveraged, we were able to deputize our employees to validate their assets as well as add and dispute any assets that they may or may not have had in their possession with ease.
IT
IT Asset Management Lead
U.S. Federal Government Agency
Trusted by U.S. Federal Agencies Β· 12,000+ employees Β· 100+ global locations Β· Rated 5/5
AI-Powered Asset Intelligence
Powered by AI

AI-Powered Asset Intelligence

Intelligent automation that learns from your asset data β€” surfacing insights, predicting failures, and closing compliance gaps before they become problems.

AI-Powered Data Accuracy
Automates asset data cleansing and lifecycle tracking for greater accuracy.
Predictive Asset Intelligence
Predicts utilization, maintenance needs, and cost-saving opportunities.
See AI-powered asset management live in action.
Book a Demo

Ready to Modernize
Your Asset Management?

Book a personalized demo and see exactly how MyAssets would work for your organization β€” or download it directly from the ServiceNow Store.

Available on ServiceNow Store
ServiceNow Elite Partner
Rated 5/5 by Federal Customers
SBA 8(a) Certified